Best Practices In Building A Bustling Online Community

In general, everyone wants to be part of a community because of the sense of security and belongingness it brings. The possibility to achieve extraordinary things is likewise a lot easier in a group where all members share the same goals and interests. The power of a group is also a strong factor in accelerating the growth and success of firms and organizations. In social media marketing, this entails leveraging the benefits that online communities can do for brands and businesses. As always, using this tactic should involve gaining the essential knowledge needed to nurture any thriving strategy, as well as following its best practices. Listed below are some of the questions you may have about starting a social media community and their respective answers:

What is a social media community or group and how can it help your firm?

Aside from having an official page, creating a group or a community is another area that your business can explore in social media. Unlike a broader business page where members can come from anywhere; an online community is a close-knit group where each member is interested or involved in your niche. Creating a community is a great way to gather your target audience into one place. Having previous and potential customers together can make branding efforts easier and more focused. The social media group can also be an effective medium to gain insights about your customers and offer a more personalized service for them. Done the right way, an online group can be a great channel for meaningful interaction, extensive learning, and unique collaboration.

What are some of the best practices to follow for a successful social media community?

Identify the best platform to use

In any social media marketing campaign, one of the first things to think about is the most suitable platform to use. Facebook, LinkedIn, and Twitter are just a few of your options in starting a social media community. Determining the right platform to use will be much easier if you set clear goals and have pre-existing knowledge about where your target audience can be found online.

Keep the community alive

It is quite unlikely that the group you have created is the only one available in your niche. So even if your group can boast of an impressive number of members, you are bound to gradually lose them if your community is inactive or boring. This means that creating a social media community is entering a commitment to keep your tribe happy and growing by making it exciting and interesting for all members.

Monitor and control postings

Regular posting is not the only thing important in social media marketing. It is also a must to ensure that each post is relevant to the group. Keep in mind the goals you have set for starting the community. Ensuring that each post stays in the range of your objectives is essential to the success of your group. This prompts the need to establish rules within the group and assign moderators to monitor the postings.

Aim to build relationships

You are free to use your thriving social media community to post promotions and gather possible leads. This might be even more tempting knowing that your members will likely be interested. However, your members would further appreciate being a part of your group if you use it as a way to help and support them better, rather than selling to them. This “value-adding” approach is likely to lead to the improvement of your client relationships. It will be worth the effort to make each of the members feel welcome. You can also encourage people to post concerns, share ideas, and promote projects. 

The social media community can also be a channel to enhance customer service by making it easy to offer assistance and receive support. If you focus on building relationships within your online community, your members can easily act like ambassadors to promote your brand or business. In the end, you may just see a surge of leads, customers, and profits coming in.


Social media presents businesses with a host of marketing opportunities to explore. Need help building and nurturing your online community? Make the most of online marketing with a dedicated team of digital marketing professionals such as the one we have in Birch River Design Group. Our agency based in Scottsdale, Arizona aims to assist each of our clients in achieving and surpassing all their business goals. Contact us today to schedule a no-obligation consultation!

Written by Carmela Obar
Mela has a degree in Secondary Education and is a licensed teacher but her passion for words and literature led her to pursue a career in writing. With extensive copywriting experience up her sleeve, she can easily tweak and adapt her writing style to match any genre or industry. Her stints include writing and editing a 100-page published guidebook.
Published on September 10, 2020
Filed Under: Social Media